Terms and Conditions of PIKI services, s.r.o.

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafter referred to as “Terms and Conditions”) of PIKI services s.r.o., with registered office at Rybná 716 / 24, 110 00 Prague 1, ID: 11716151, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 35367 (hereinafter referred to as the “Seller”), regulate pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contractual parties arising in connection with or based on the purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and a natural person (hereinafter the “Buyer”) via the Seller’s online store. The online store is operated by the Seller on the website at www.piki.cz (hereinafter the “Website”) through the web interface of the online store (hereinafter the “Store Web Interface”).

1.2. The Terms and Conditions do not apply when a person intending to purchase goods from the Seller is a legal entity or a person acting in the course of business or independent profession.

1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Deviating agreements take precedence over the Terms and Conditions.

1.4. The Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and Terms and Conditions are in Czech language. The Purchase Contract may be concluded in Czech language.

1.5. The Seller may change or supplement the Terms and Conditions. Such change does not affect rights and obligations arising under previous versions of the Terms and Conditions.

2. USER ACCOUNT


2.1. Based on the Buyer’s registration on the Website, the Buyer may access their user interface. From this user interface, the Buyer may order goods (hereinafter the “User Account”). The Buyer may also order goods without registration if the Store Web Interface allows it.


2.2. The Buyer is obliged to provide true and correct data during registration and ordering. The Buyer must update any changes to the data in the User Account. Data provided by the Buyer are considered correct by the Seller.


2.3. Access to the User Account is protected by username and password. The Buyer must keep their access credentials confidential.

2.4. The Buyer may not allow third parties to use their User Account.


2.5. The Seller may cancel the User Account especially if unused for more than 365 days or if the Buyer breaches their obligations under the Purchase Contract.

2.6. The User Account may not be continuously available due to necessary maintenance.

3. CONCLUDING THE PURCHASE CONTRACT

3.1. All goods presented in the Store Web Interface are informative; the Seller is not obliged to conclude a Purchase Contract for such goods.


3.2. The Store Web Interface contains information about goods including prices and return costs where applicable. Prices include VAT and all fees.


3.3. Information on packaging and delivery costs applies only within the Czech Republic.


3.4. To order goods, the buyer fills out an order form on the store's website. The order form contains, in particular, information about:

3.4.1. the goods ordered (the buyer "places" the goods ordered in the electronic shopping cart of the store's web interface),

3.4.2. method of payment for the purchase price of the goods, details of the required method of delivery of the ordered goods, and

3.4.3. information about the costs associated with the delivery of goods (hereinafter collectively referred to as the "order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered in the order, including the possibility for the buyer to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Send order" button. The information provided in the order is considered correct by the seller. Immediately after receiving the order, the seller will confirm its receipt to the buyer by email to the buyer's email address specified in the user account or in the order (hereinafter referred to as the "buyer's email address").

3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the Seller is always entitled to ask the Buyer for additional confirmation of the order (e.g., in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the order acceptance, which is sent by the seller to the buyer by email to the buyer's email address.

3.8. The buyer agrees to the use of remote means of communication when concluding the purchase contract. The costs incurred by the buyer when using remote means of communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer, and these costs do not differ from the basic rate.

3.9. The e-shop provides access to product reviews by other consumers. The authenticity of these reviews is ensured by linking the reviews to specific orders, meaning that it is not possible to review a product without placing an order. This allows us to verify and prove that the reviews come from real consumers.

4. PRICE OF GOODS AND PAYMENT TERMS

4.1. The buyer may pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase agreement in the following ways:

• by bank transfer to the seller's account no. 5591847002 / 5500, held at RaiffeisenBank (hereinafter referred to as the "seller's account");
• cashless via a payment system;
• cashless payment by credit card

4.2. Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

4.3. The Seller does not require the Buyer to make an advance payment or other similar payment. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.

4.4. In the case of cash payment or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of cashless payment, the purchase price is payable within 7 days of concluding the purchase contract.

4.5. In the case of cashless payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of cashless payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.6. The Seller is entitled, especially in the event that the Buyer fails to provide additional confirmation of the order (Article 3.6), to demand payment of the full purchase price before shipping the goods to the Buyer. The provisions of Section 2119(1) of the Civil Code shall not apply.

4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined.

4.8. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document – invoice to the buyer for payments made on the basis of the purchase contract. The seller is a value added tax payer. The seller shall issue a tax document – invoice to the buyer after payment of the price of the goods and send it in electronic form to the buyer's email address.

5. WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that, pursuant to Section 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for the delivery of goods that have been modified according to the buyer's wishes or for the buyer's person, from a purchase contract for the delivery of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from a purchase contract for the delivery of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons, and from a purchase contract for the delivery of audio or video recordings or computer programs if the original packaging has been broken.

5.2. Unless it is a case referred to in Article 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829(1) of the Civil Code within fourteen (14) days of receipt of the goods, and if the purchase contract covers several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer may use the sample form provided by the seller, which forms an annex to the terms and conditions. The buyer may send the withdrawal from the purchase contract, among other things, to the seller's address or to the seller's e-mail address. info@piki.cz.

5.3. In the event of withdrawal from the purchase agreement pursuant to Article 5.2 of the Terms and Conditions, the purchase agreement shall be canceled from the outset. The goods must be returned by the buyer to the seller within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with returning the goods to the seller, even if the goods cannot be returned by normal postal means due to their nature.

5.4. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, using the same method by which the Seller received them from the Buyer. The seller is also entitled to return the performance provided by the buyer upon return of the goods by the buyer or in another manner, if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that the goods have been sent to the seller.

5.5. The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

5.6. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time until the goods are taken over by the buyer. In such a case, the seller shall return the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.

5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift shall cease to be effective and the buyer shall be obliged to return the provided gift to the seller together with the goods.

6. TRANSPORT AND DELIVERY OF GOODS

6.1. If the method of transport is agreed upon based on a special request by the buyer, the buyer bears the risk and any additional costs associated with this method of transport.

6.2. If, according to the purchase agreement, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods upon delivery.

6.3. If, for reasons attributable to the buyer, the goods must be delivered repeatedly or in a manner other than that specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of the goods or the costs associated with another method of delivery.

6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging and, in the event of any defects, to notify the carrier immediately. If the packaging is found to be damaged, indicating unauthorized access to the shipment, the buyer is not obliged to accept the shipment from the carrier.

6.5. Other rights and obligations of the parties during the transport of goods may be governed by the seller's special delivery terms, if issued by the seller.

7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

7.2. The seller is liable to the buyer for ensuring that the goods are free of defects upon delivery. In particular, the seller is liable to the buyer for ensuring that at the time the buyer takes delivery of the goods:

7.2.1. the goods have the characteristics agreed upon by the parties, and in the absence of an agreement, they have the characteristics described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and based on the advertising carried out by them,

7.2.2. the goods are fit for the purpose stated by the seller for their use or for which goods of this type are normally used,

7.2.3. the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model,

7.2.4. the goods are in the appropriate quantity, measure, or weight; and

7.2.5. the goods comply with legal requirements.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price due to a defect for which the lower price was agreed, to wear and tear caused by normal use, to used goods with a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if it results from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, it is assumed that the goods were defective at the time of receipt. The buyer is entitled to exercise their rights arising from a defect that occurs in consumer goods within twenty-four months of receipt.

7.5. The buyer shall exercise their rights arising from defective performance with the seller at the address of their place of business where it is possible to accept complaints with regard to the range of goods sold, or at their registered office or place of business.

7.6. Other rights and obligations of the parties related to the seller's liability for defects may be governed by the seller's complaint procedure.

8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1826(1)(e) of the Civil Code.

8.3. The seller handles consumer complaints via the following email address: info@piki.cz Informaci o vyřízení stížnosti kupujícího zašle prodávající na elektronickou adresu kupujícího.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council (EU) No. 524/2013 of May 21, 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

8.6. The Seller is authorized to sell goods on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office within its jurisdiction. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within a defined scope.

8.7. The Buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

9. PROTECTION OF PERSONAL DATA

9.1. Its information obligation towards the buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR") relating to the processing of the buyer's personal data for the purposes of performing the purchase contract, for the purposes of negotiating this contract, and for the purposes of fulfilling the seller's public law obligations, the seller fulfills through a separate document.

10. SENDING COMMERCIAL MESSAGES AND STORING COOKIES

10.1. The buyer agrees to receive information related to the seller's goods, services, or business at the buyer's email address and further agrees to receive commercial communications from the seller at the buyer's email address. The seller fulfills its information obligation towards the buyer within the meaning of Article 13 of the GDPR relating to the processing of the buyer's personal data for the purpose of sending commercial communications by means of a separate document.

10.2. The buyer agrees to the storage of cookies on their computer. If it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing cookies on the buyer's computer, the buyer may revoke their consent under the previous sentence at any time.

11. DELIVERY

11.1. Deliveries to the buyer may be sent to the buyer's email address.

11.2. Notifications that have been refused by the addressee, not collected during the storage period, or returned as undeliverable shall also be deemed to have been delivered.

11.3. The contracting parties may deliver routine correspondence to each other via email to the email address specified in the buyer's user account or specified by the buyer in the order, or to the address specified on the seller's website.

12. FINAL PROVISIONS

12.1. If the relationship established by the purchase agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. The choice of law pursuant to the previous sentence does not deprive the buyer, who is a consumer, of the protection afforded to them by provisions of the legal system from which it is not possible to contractually deviate, and which would otherwise apply in the absence of a choice of law pursuant to the provisions of Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of June 17, 2008, on the law applicable to contractual obligations (Rome I).

12.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, it shall be replaced by a provision that most closely approximates the meaning of the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

12.3. The purchase agreement, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

12.4. A sample form for withdrawal from the purchase contract is attached to the Terms and Conditions.

12.5. Seller's contact details:
For delivery of letter mail PIKI services s.r.o. Rybná 716 / 24, 110 00 Prague 1,
For parcel delivery, please use the warehouse of PIKI services s.r.o. at Pod Klukem 676, 267 06 Hýskov.
e-mail: info@piki.cz,
telephone: +420 771 228 933

In Prague, on June 1, 2025