Privacy Policy

Your privacy is important to us. On this page, we explain what personal data we process, why, how we protect it, and what rights you have.

1. Who is the personal data controller?

The personal data controller is:
PIKI services s.r.o. (IČ: 11716151)
📍 Address: Rybná 716/24, 110 00 Prague 1
📧 E-mail: info@piki.cz

2. What data do we process?

We process only data that you provide yourself or that arise while using the website:

• First and last name

• Email address

• Phone number

• Delivery address (for orders)

• IP address and cookies

• Information about orders and payments

3. What do we use the data for?

• Processing orders in the e-shop (WooCommerce)

• Responding to inquiries from contact forms

• Website traffic analysis and improvement (Google Analytics)

• Ensuring payment processing (Comgate)

• Sending information or commercial communications (if you consented)

4. How long do we keep your data?

Data is retained for the necessary time, usually:

• Accounting and tax according to law (usually 5–10 years)

• Data from forms: max. 2 years

• Analytical anonymized

5. Who has access to the data?

Your data may be shared with these third parties (processors):

• Comgate (payment gateway)

• Google (Google Tag Manager, Analytics)

• Hosting company

• Possibly other partners who help run the website

All these partners comply with GDPR rules.

6. Your rights under GDPR

You have the right to:

• Request access to your data

• Request correction or deletion

• Object to processing

• Withdraw consent

• File a complaint with the Office for Personal Data Protection

7. Data security

We protect your data using technical and organizational measures. Only authorized persons have access.

8. Contact us

If you have questions about data protection, contact us at:

📧 info@piki.cz
📞 +420 771 228 933